Return & Refund

At Glimz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 7-day return policy to ensure a smooth shopping experience

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging

  • The return request must be made within 7 days of receiving the product

  • The product must not be damaged, altered, or washed

  • Items purchased on sale, clearance, or promotional offers are not eligible for return

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email us at info@glimz.pk or WhatsApp us at +923064068899 with your order details and reason for return

  2. Approval & Instructions: Once your request is approved, we will provide you with return instructions

  3. Ship the Product: You will need to return the product to our designated address at your own cost

  4. Inspection & Refund: After receiving the item, our team will inspect it. If the return is approved, we will initiate a refund or exchange as per your preference

3. Refund Process

  • Refund Method: Refunds will be processed via the original payment method or store credit, depending on your choice

  • Processing Time: Refunds may take 5-10 business days to reflect in your account

  • Shipping Costs: Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility

4. Exchanges

  • We offer exchanges if you receive a defective or incorrect item

  • To request an exchange, follow the return process mentioned above and specify that you want an exchange instead of a refund

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been used, washed, or damaged

  • Products purchased under special discounts or promotions

  • Personal care or hygiene-related products

6. Contact Us

If you have any questions or need assistance with your return, please reach out to us:

Thank you for shopping with Glimz! We appreciate your trust in our products and services